Best Auto Repair, Franklin

805 Columbia Avenue Franklin
TN 37064

Call Us

615-794-8280

Working Hours

CONTACT US

Auto Doctor of Franklin

 ( Reviews)

CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

Quote reviewicon

These guy always do great work

, 06/11/2021

Quote reviewicon

They were our vacation savers! Thank you Franklin Auto Doctors!!! Your kindness, efficient, and positive attitudes really turned a stressful situation into a minor speed bump!

, 08/10/2015

Quote reviewicon

These guys were upfront, honest, and a great solution to my problem. I had a bad battery cable that could only be bought from the dealer. I called around and no one could help me. Auto Doctor found a solution and was 1/2 the price of the dealer. I will be back to these guys when my cars need fixing.

, 02/18/2013

Partners

ASE (Automotive Service Excellence)
NAPA
ASE Master Technician
Sure Critic
Car Care Aware
TAP TO CALL NOW 615-794-8280 X